Terms of Service


If you suffer with joint discomfort and are looking to finally get rid of it, our 100% all natural Joint Solution can help ... and we guarantee your results!


The following outlines the full details of this amazing, no-risk offer...


Member User Agreement

You must read and agree to these Terms and Conditions before placing your order for Joint Solution with Collagen and HA. By placing your order for Joint Solution with Collagen and HA you agree to the following Terms and Conditions.


Terms and Conditions For Our No Risk Trial

You are ordering a full bottle (30 day supply) of Joint Solution under the 18 days no-risk trial offer for a special shipping and handling fee of only $4.95 (or $11.95 for international orders). By requesting this No-Risk trial offer, we will ship you a full bottle of Joint Solution to try without risk. All you pay right now is the special, introductory shipping rate. If you get relief from your painful, aching joints then do nothing and in 18 days from the date you request your trial we will charge the bottle to your credit card for the low price of $49.95 (Alabama residents add 8% sales tax). You are not obligated to purchase any additional bottles.


The term "no risk" in this offer means you are not obligated to purchase the bottle we send you. Your only "risk" is the shipping cost.


Canceling Your 18 Day Trial

You may cancel your 18 day trial at any time by emailing us at support@activeandfree.com and providing your name, shipping address and email address used on your account. This will ensure prompt and accurate handling of your request.


Cancellation requests must be received a minimum of two business days prior to your next billing date to ensure the request is handled before your next scheduled charge. If your request is received less than two business days prior to your next billing and we are not able to process your request before your billing takes place, we will not be able to refund that charge unless you return the bottle in accordance with our money back guarantee.


Money Back Guarantee

We guarantee you will be delighted with our product. Use Joint Solution for at least 3 months. If you are not absolutely delighted with it, simply return your bottles within 30 days after the end of your third month, for a full refund.


Return Guidelines

Before returning anything by mail or carrier for a refund, you must first obtain a Return Merchandise Authorization ("RMA"). An RMA can only be obtained by contacting our customer care representatives via email at support@activeandfree.com. The cost of return shipping is the responsibility of the purchaser. An RMA is valid for 10 days from the date given, and the returned product must be received by us within 10 days of the issuance of the RMA. All returned product must be in a single package and include the RMA number on the mailing label and inside the package. The package must be sent to the Return Address indicated below.


Please Note:


Contact Information

Our phone number is 800-220-8020 and our email address is support@activeandfree.com.


Return Address

Please Note: All returns must include the RMA number you requested (see instructions above) clearly written on the outside of the package that you are sending back and on a note inside the package. NO REFUNDS will be given for any product or packages without an RMA number.

Active and Free

c/o Refunds

P.O. Box 361135

Birmingham, AL 35236


Product Disclaimer

I understand the statements regarding these products have not been evaluated by the Food and Drug Administration and that this product is not intended to diagnose, treat, cure or prevent any disease. I understand the information on this Web site or in emails is designed for informational purposes only and is not intended to be a substitute for informed medical advice or care. I understand I should not use this information to diagnose or treat any health problems or illnesses without consulting my doctor. I also understand that Joint Solution with Collagen and HA is not intended or to be used to treat any type of medical condition.


WARNING: Not intended for use by persons under 18 years of age. Consult a healthcare professional before taking any nutritional supplements.